Fair practice code

Our commitments

Our commitments to every customer. final wording to be approved, depends on licence type

• The loan amount, interest rate, charges and repayment date are explained before you sign, and printed on your pledge receipt in English and Tamil.
• Your gold is weighed and tested in front of you, then sealed in a numbered packet.
• We send you a reminder before your loan term ends, and a written notice before any auction.
• Your gold is returned within X working days of the loan being cleared.
• We do not use force or harassment to recover dues.

Something not right? See customer care.